S obzirom na aktualnu problematiku usluga taksista u Zadru i Hrvatskoj, TZGZ je pismo proslijedio zadarskim medijima, iako puno ime oštećenog, zbog zaštite privatnosti, nije navedeno

Turistička zajednica grada Zadra zaprimila je pismenu pritužbu nezadovoljnog turista iz Kanade, koji je reagirao nakon neugodnog iskustva s jednim zadarskim taksistom. 

S obzirom na aktualnu problematiku usluga taksista u Zadru i Hrvatskoj, TZGZ je pismo proslijedio zadarskim medijima, iako puno ime oštećenog, zbog zaštite privatnosti, nije navedeno.

'Ovakvi postupci pojedinaca nimalo ne pridonose ugledu Zadra kao suvremene i poželjne turističke destinacije, dapače bitno umanjuju trud i financijska sredstva cjelokupnog turističko-ugostiteljskog gospodarstva grada Zadra koja se ulažu u podizanje kvalitete usluga i promidžbu grada. Napominjemo, također, kako ovo nažalost nije prva pritužba ovakve vrste', istaknuli su u Turističkoj zajednici Grada Zadra.

Pismo oštećenog Kanađanina donosimo u cijelosti, u originalnom obliku:

Good Evening

I am writing this letter with regards to your taxi services in Zadar.

I am here visiting your wonderful city from Canada for a 10 week period of time and arrived on April 14th. At the time of my arrival after a very long transatlantic flight I approached a taxi at the airport to take me to my destination in Novi Bokanjac providing the address to the driver. The driver did not know where this was so he had asked two other drivers who explained to him where it was exactly. After circling the neighbourhood for 1 1/2 hours he was unable to find it. I began to feel very nervous and frustrated as I have never been to this city before so I demanded that he take me to a hotel which had internet services. He then took me to Hotel Bastion where I stayed for the night but it also cost me 210 euros plus his fee of 30 euros. The second incident happened last Friday whereupon the owner of the apartment had called a taxi service the day before to come early in the morning on Friday. A Mr. Zvonko Visic (taxi driver) arrived and drove me to the airport. When we arrived he took out my luggage and I asked what the fare was, knowing that it should be 120-150 kuna. He told me it was 300 kuna. I was therefore forced to give him the money, which I did and he immediately took off in his cab, not providing me with a receipt. The owner where I am staying was kind enough to call him and question his fare price. The man denied that I had paid this amount but instead offered a 50% discount on my next fare. There will be no next fare for Mr. Visic. At this time there is nothing that I can do about this but thought I should write the Tourist Board to inform them of these incidents. These two incidents have cost me $400.00 in Canadian funds (which I am including the hotel fee).

I am aware that when one travels problems can arise. But, on one hand you have a fellow who clearly doesn't know this small city and his occupation is to take people to their destinations and another who has blatantly taken advantage of a foreigner. This has not left me with a good impression and at this time would not put my foot into a taxi without knowing myself exactly where I am going and what the expected fare will be. I have felt as though I was being held hostage to these taxi drivers.

I would appreciate a reply to confirm that this message has been received by the appropriate person/persons. I thank you in advance for taking the time to read this through as incidents like this could possibly hinder your tourist business to the city or any recommendations to come here from previous visitors.

Kind regards,
KV